About Us

We are healthcare subject matter experts and have provided consulting, IT, and BPO services to healthcare organizations for over 25 years.

We help clients develop, manage, and execute complex healthcare information programs and infrastructure.

Our core focus areas include health consulting, health analytics and integration, and health operations.

Michele Kang
CEO

"At Cognosante, we fundamentally believe we can create a better healthcare environment where everyone benefits. We are dedicated to applying our knowledge and innovation to help produce a healthier population.”

Certifications

Cognosante is committed to delivering high quality products and services. We have earned industry-leading and globally recognized certifications that demonstrate repeatable, documented and successful systems and processes.

CMMI Level 3 Rated

Cognosante’s Operations Group and Conflict of Interest Assessment and Mitigation processes have been appraised at Capability Maturity Model Integration Institute’s CMMI Level 3 (Defined) Maturity for Services. CMMI is an industry recognized process improvement approach used worldwide to achieve product and process improvements.

ISO 9001:2008 Certified

Cognosante’s Health Operations Services (HOS) division - in its Fargo (ND) Contact Center - employs a comprehensive Quality Management System (QMS) certified by the International Organization of Standardization (ISO) 9001:2008 standard. Our certification is based on ISO’s strict quality management principles. 

Cognosante Foundation

As a company, we believe our responsibility to our clients and our community go hand in hand. Committed to giving back and doing more, we launched the Cognosante Foundation in 2012 to deliver on our promise of active corporate citizenship and corporate caring.

Leadership

The Cognosante Leadership Team includes trailblazers who have led start-ups, small businesses, Fortune 500 companies, and large government contractors. With more than 15 decades of combined experience, Cognosante's leaders are at the forefront of healthcare reform to help guide our customers to the right solutions no matter what challenges they face.

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Chief Financial Officer
Aaron Daniels, Chief Financial Officer for Cognosante, is a dynamic, growth-focused executive with more than 26 years of experience in building and transforming companies. He has a proven track record in successfully growing companies, unlocking value and creating scalable operations. Together with Cognosante’s leadership team, he is responsible for executing the company’s aggressive growth and mergers and acquisitions plans, while continuing to build out a rapidly-scalable company infrastructure.
 
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Chief Legal Officer
Sean M. Gallagher serves as Chief Legal Officer for Cognosante. In his current role, Sean has overall managerial responsibility for the operation of the Company’s legal, contracts and compliance departments, and provides legal advice on a wide array of substantive areas impacting the Company and its subsidiaries, including corporate governance, acquisitions, litigation, government contracting, ethics, labor/employment, intellectual property, benefits and real estate.
 
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Senior Vice President of Corporate Development
Robert Norcross is Senior Vice President, Corporate Development for Cognosante. As a seasoned strategy and development executive, he drives revenue growth through the design and launch of new businesses, product/service offerings, partnerships, and corporate combinations. 
 
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Chief Executive Officer

Michele Kang is the founder, Chief Executive Officer and Co-Chairman of Cognosante. She is a visionary in the field of health information technology, focusing Cognosante on doing things fundamentally differently, leveraging emerging electronic infrastructure, modular service-oriented architecture, and innovative business models. Under her leadership, Cognosante is building unparalleled, specialized capabilities and solutions connecting the dots among federal, state and local, and commercial health organizations and across siloed programs like Medicaid, HIE, HIX, and Integrated Eligibility. Prior to founding Cognosante in 2008, Ms.

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Business Analyst

"I am working on the implementation of the Affordable Care Act with our customer, the Centers for Medicare and Medicaid Services to help create software solutions for the Federally Facilitated Exchange.

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President
Susan Fox, PhD., serves as president of Cognosante. Dr. Fox was the founder and Chair of the Board of FOX Systems, which merged with Cognosante in 2010. Fox Systems name formally changed to Cognosante in July 2011. With more than 25 years of experience assisting public and private health care programs, Dr. Fox is a nationally-recognized Medicaid, managed care, and HIPAA subject matter expert. She serves as Cognosante’s subject matter expert for the development of the Medicaid Information Technology Architecture (MITA) for the Centers for Medicare & Medicaid Services (CMS).
 
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Director of Strategic Solutions

"I started as a senior consultant at Cognosante in 2011 and became a program manager. A typical day for me is spent supporting my client to implement a care management and claims system. I also work on proposal efforts for the HIE, HIX, and Eligibility practices. Recently, I had an opportunity to meet and get to know the company’s executive and senior leadership. It was very rewarding to learn that the “real” folks behind the logo and brand are indeed real! They are welcoming, supportive, and forward-thinking. There is a strong sense of family at the company."

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Executive Vice President
 
Mark Shishida, Executive Vice President of Cognosante, is an expert in health and human service programs and supporting systems. He has 30 years of experience with federal, state and county Medicaid, Medicaid Waiver, Medicare, Aid to Families with Dependent Children/Temporary Assistance for Needy Families (AFDC/TANF), child welfare, child support enforcement, social services, managed care, public health, mental health/behavioral health, WIC, and developmental disabilities programs.
 
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Director of Strategic Solutions

"I started as a senior consultant at Cognosante in 2011 and became a program manager. A typical day for me is spent supporting my client to implement a care management and claims system. I also work on proposal efforts for the HIE, HIX, and Eligibility practices. Recently, I had an opportunity to meet and get to know the company’s executive and senior leadership. It was very rewarding to learn that the “real” folks behind the logo and brand are indeed real! They are welcoming, supportive, and forward-thinking. There is a strong sense of family at the company."

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Chief Growth Officer
Davis Foster is Chief Growth Officer for Cognosante. In this role, she oversees the direction of the company’s business development, marketing, capture and strategic pursuits. She has extensive experience in both operations management and business development. Her expertise includes sales, operations and client management for both small and large information companies. Davis has more than 10 years of experience in civilian Health IT programs.
 
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Team Manager

"For the past seven years, I have been a team manager where I have overseen call center and mail fulfillment activities, provider outreach and procedure development. I enjoy working at Cognosante because there is never a dull moment. I have been given so many opportunities to learn new things and to be able to work with other employees and customers outside of Fargo, North Dakota. I have figured out what it takes to run a successful operation. For that, I am very proud to be part of the Cognosante organization."

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Senior Vice President and General Manager of Health Consulting Services
James Joyce leads the company’s delivery of health information technology consulting services to state human service agencies. He has provided oversight for over 30 large state IT projects. He leads a team of six Directors managing contracts in 18 states and is the Account Executive for two states.  His recent experience includes conducting MITA 3.0 State Self-Assessments and overseeing several state MMIS PMO projects and IV&V assessments with multiple MMIS solution vendors to ensure that states meet federal policies, standards and certification.
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Network and Support Operations Manager

“I am the Network and Support Operations Manager and have been with the company since 2006. My primary responsibility is overseeing my team to ensure our network, servers, and applications are always available to our users and that we provide the best possible service. I was drawn to work for Cognosante because of our long-standing healthcare relationships in the federal and state governments, the great workplace, and our executive management. I am very proud to say I work for Cognosante, and feel our management team is top notch and always putting the employees before anything else.”

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Senior Vice President and General Manager of Health Operations Services
Jean-Marc is Senior Vice President and General Manager of Cognosante’s Health Operations Services. In charge of developing and executing the Company’s business growth strategy for business process outsourcing solutions and services across public sector healthcare markets, he focuses on delivering operational excellence to state and federal customers, and generating superior outcomes for their constituents.
 
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Senior Vice President and General Manager of Health Analytics and Integration
Len Discenza is Cognosante’s Senior Vice President and General Manager for Health Analytics and Integration. In this role, he oversees Cognosante’s product and services business in health data standards; health marketplace solutions; fraud, waste, and abuse; intelligent health information delivery; and advanced analytics.
 
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Chief People Officer
Brent Younce is Chief People Officer for Cognosante. In this role, Brent leads the Human Resources function of the company and is responsible for acquiring, managing and developing talent; building and advancing organizational capabilities; driving employee engagement; and structuring our organization to advance our aggressive growth plans.