Cognosante Healthcare Communication Services Solutions That Work
The Cognosante Healthcare Communications Services (HCS) Group has developed a world-class contact center that manages communications with healthcare providers, members, and patients to support many types of healthcare program operations. Our communications center is best known for its role in national provider ID enumeration. Our services also support eligibility and enrollment, billing and claims, case and disease management, obesity and other prevention programs, HIPAA compliance, and provider incentive payment programs as specified in the American Recovery and Reinvestment Act and Health Information Technology for Economic and Clinical Health Act.
Our onshore contact center uses highly educated and skilled services representatives (CSRs) who are healthcare specialists. They provide complex services that cannot be obtained from a commoditized generic call center. Our CSRs understand medical and healthcare terminology, HIPAA, provider and payer organizations, managed care, “meaningful use” and provider incentive programs, and insurance programs such as Medicare and Medicaid. We have on-call access to clinicians and translators who can provide clinically oriented and culturally sensitive support to customers.