People seeking public services expect the same customer care and personal attention they receive from consumer-based brands. Ultimately, customer-focused organizations benefit from the intersection of design and end-users’ perspectives, such as better use of resources and responsive service delivery.
Move the mission forward by delivering exceptional customer experiences.
Great customer experiences create a connection between people, processes, and innovation. We deliver tailored, technology-forward solutions to empower deeper, more meaningful connections with the people we serve.
A people-first north star guides our customer experience solutions as well as a user-centered design approach. Our solutions are all built using Human Centered Design, optimizing the user experience, minimizing risk, and maximizing the value of investments.
User-centric engagement to ensure human factors are prioritized and measured in modernization and implementation efforts. Our JUVO™ (“to delight”) process is iterative and deeply explores stakeholders’ actual and potential experiences.
Through JUVO™, we assess proposed approaches and/or changes and likely results, vet concepts for feasibility and usability, and test early and often with key stakeholders to create solutions that meet objectives while also delighting users through intuitiveness, efficiency, and simplicity.
Provide robust user experiences to end-users. We deliver user-facing mobile and web applications for government, including 24x7x365 support services. These include contact center, outreach, support, access to services, application adoption, and overall change management.